Quality Auditor
TerraTern · Bangalore, India
TerraTern is hiring a Quality Auditor to review Sales and Ops calls, evaluate them against quality standards, and provide coaching to improve client experiences.
What you will do
- Review Sales and Ops calls against defined parameters for accuracy, compliance, and client-friendliness.
- Share structured, constructive feedback with BDEs and RMs and support them one-on-one.
- Identify critical gaps, risky conversations, or compliance concerns early.
- Run periodic team sessions to highlight common issues and share best practices.
- Prepare weekly and monthly quality reports and track trends for leadership.
What you need
- 1-3 years of experience in quality audit, quality analysis, or QA in a sales or customer facing environment.
- Strong listening skills, attention to detail, and ability to evaluate conversations objectively.
- Hands-on experience with Spreadsheet, excel sheet, and data Analysis.
- Excellent communication skills to give clear, respectful, and actionable feedback.
- Comfort working with call recordings, scorecards, and basic reporting in Excel or Sheets.
- High integrity and comfort flagging issues involving senior team members.
Good to have
- Experience in immigration, test prep, or service-led businesses is a plus.