Associate Support Engineer
Clinisys · Bengaluru, India, IN
Join Clinisys as an Associate Support Engineer to provide professional healthcare software support, resolve technical issues, and ensure high client satisfaction in an inbound contact center environment.
What you will do
- Receive and respond to incoming client requests via telephone and web portal.
- Learn case management systems with focus on established case management best practices.
- Identify, assess criticality, and prioritize resolution of all new and existing issues.
- Research, manage, and document issues while effectively communicating status and partnering with the client.
- Actively partner with clients and internal resources in issue resolution.
- Utilize proven resolutions to address customer based on guidance from experienced staff.
- Maintain high Client Satisfaction Scores and stay current with product updates.
- Participate in on-call and holiday rotations as required.
What you need
- High School diploma or GED.
- 0-2 years of experience with a technical aptitude in healthcare technology, healthcare, laboratory sciences, technology, or client support.
- Excellent analytical, problem-solving, interpersonal, and professional communication skills.
- Strong time management and organizational skills.
- Ability to understand and articulate technical concepts in non-technical language.
- Ability to deal with complex and challenging client issues.
Good to have
- College coursework or certification in a related field.
- Prior experience providing support to customers in highly technical environments.
- Technical certifications or training in SQL, HL7 messages, networking, database administration, Java, or Microsoft Technologies.
- Experience with productivity tools such as word processing and spreadsheet applications.
- Experience supporting enterprise operating systems and proficient typing skills.